Robert Woolley
Financial Services Director
Finance
Supports the Agency by developing the Agency’s budget, providing timely and accurate information and analysis, and managing the claiming, purchasing, and payment functions.
About Us
Who We Are
The Alameda County Social Services Agency (ACSSA) provides essential support to Alameda County residents, helping individuals, families and communities meet basic needs in times of challenge and move forward with stability, dignity and purpose.
We serve one in three Alameda County residents, totaling to approximately 523,000 people. We work collectively and in partnership with over 150 organizations to serve the needs of the community.
What We Stand For
We are more than a public agency; we are a reliable partner in moments that matter most. We combine compassion with competence, consistency with care and policy with purpose to serve our communities with humanity.
Our Mission
We provide essential support, helping individuals, families and communities meet basic needs in times of challenge and move forward with stability, dignity and purpose.
Our Vision
We envision a community where stability is within reach, dignity is upheld for all and opportunities help every person shape their future with confidence and care.
Our Story
We believe dignity, stability and care should be within reach for everyone, at every stage of life.
Life is unpredictable. A job can be lost. A health issue can upend everything. Families face unexpected hurdles. Aging brings new complexities. In these moments, support isn't just helpful - it's essential.
We serve as a safety net when people need it and a way forward toward stability. Whether someone is putting food on the table, navigating a crisis, accessing vital services or planning their next step, we show up with compassion, respect and steady partnership.
Across our services - from child safety to employment support to caring for older adults to supporting veterans and people living with disabilities - we create pathways to greater stability, connection and opportunity.
To us, being a safety net and a way forward means standing with people in life's hardest moments and helping them move forward with purpose.
Core Values
Our Strategic Priorities
Diversity, Equity, Inclusion, and Belonging (DEIB)
Biennial Report FY 2022-2023
Leadership
Andrea Ford
Agency Director
The County of Alameda Social Services Agency (SSA) provides basic safety net services to at risk children, families, and adults. SSA provides services through its four major departments including: Adult and Aging Services, Children and Family Services, Government and Community Relations, and Workforce and Benefits Administration.
Read more
Sharon Moore
Chief Departmental Human Resources Administrator
Human Resources
Human Resources provides personnel services for SSA; provides consultation and leadership on employee and labor relations issues; administers civil rights programs and language access for customers as well as internal staff; and coordinates the Agency’s Health & Safety programs, facility moves and renovations, and staff training and development programs.
Faith M. Battles
Assistant Agency Director
Adult and Aging Services
We provide Adult Protective, Public Guardian/Conservator/Administrator, and Older American/Californian Acts services. AAS also administers In-Home Supportive Services (IHSS) and operates the Area Agency on Aging.
Michelle Love
Assistant Agency Director
Children and Family Services
We provide emergency response and shelter services as well as investigative, maintenance, reunification, and permanent placement services for children and youth, and administer the Foster Care Program.
Vacant
Assistant Agency Director
Government and Community Relations
We administer the Information Systems and Program Integrity Division and the Workforce Development Board. GCR also provides community relations, disaster preparedness emergency management, legislative and budget analysis, and public information services.
Vacant
Assistant Agency Director
Workforce and Benefits Administration
We administer eligibility for, and disbursement of, mandated assistance programs and provides the required employment and support services for public assistance recipients.